Terms and Conditions
1. Introduction
1.1.
Welcome to Carry Kuma (the “Company”). These Terms and Conditions (“Terms”) apply to your use of the Company's services and products purchased through our official website (https://carrykuma.com.hk) and official mobile application [Carry Kuma] (collectively known as “Site”). Please read these Terms carefully. By purchasing any goods or services from the Company's Site, you agree to be bound by and accept these Terms. The Company reserves the right to amend these Terms at its sole discretion without prior notice. You should review the latest version of the Terms before making any purchases. If you do not agree or accept any of the Terms, you should stop using the Site immediately. For any inquiries or concerns, please contact the Company at [email protected].
2. Definitions
2.1.
The following definitions apply to these Terms:
- ．You/Customer: The individual or entity using the Company's services.
- ．Account: Your account registered on the Company's website or app for accessing the services.
- ．Contract: The service agreement formed when you purchase Company services.
- ．Service(s): All services or products provided by the Company.
- ．Goods: The items entrusted by the Customer for storage with the Company, regardless of packaging.
- ．Delivery: The collection and/or delivery of Goods between the Company and the Customer.
- ．Terms: Terms and conditions of use as updated from time to time under Clause 1.1.
- ．Site: has the meaning to it in Clause 1.1.
- ．Software: has the meaning to it in Clause 4.1.
- ．Due Date: has the meaning to it in clause 8.1.
- ．Intellectual Property: has the meaning to it in Clause 14.1.
3. Registration and Accounts
3.1.
You must register an Account before using the Company's services. You agree to provide accurate, complete and up-to-date information during registration and to keep such information accurate and complete at all times.
3.2.
You are responsible for safeguarding your Account password and must not transfer, lend, or disclose your Account details to any third party. You are liable for all activities, costs and expenses you may incur in relation to your use of the Account. Please notify the Company immediately if you suspect unauthorized use.
3.3.
You must be at least 18 years old and legally capable of forming binding contracts.
3.4.
The Company reserves the right to verify your registration information and may refuse or cancel registration if information provided is false, incomplete, or breaches these Terms.
3.5.
You must promptly update your Account information. The Company shall not be liable for losses arising from your failure to do so.
4. Use of Company Software and Website
4.1.
The Company grants you a limited, non-exclusive, non-transferable license to download, install, and use our software (“Software”) for personal or internal business use only. No other use is permitted without prior written consent.
4.2.
You shall not use the Software for unlawful, infringing, or harmful purposes including unauthorized access, disruption, or distribution of malware. Breach of these Terms may result in immediate termination of your Software usage rights and may result in civil and criminal penalties.
4.3.
The Company does not guarantee the functionality, performance, or suitability of the Software or website and assumes no liability for any damages arising from use. Use is at your own risk.
4.4.
The Company may revoke the license at any time and require deletion of all copies upon breach or misuse.
5. Storage Services
5.1.
You represent and warrant that you own or are authorized to lawfully use all Goods stored with the Company.
5.2.
The Company offers no warranties, express or implied, regarding the suitability of storage facilities or methods for any specific Goods.
5.3.
You acknowledge the risk of biological hazards such as mould, fungal growth, or other microorganisms naturally developing during storage. The Company disclaims all liability for such natural occurrences. You will compensate the Company for any damage or loss caused by contamination originating from your Goods.
5.4.
You must package Goods appropriately for safe transport and storage. Due to handling and stacking, accidental damage risk remains and the Company is not liable for such damage.
5.5.
You should avoid storing documents or items that may lead to identity theft or require immediate access in emergencies (e.g., passports, identity cards, credit cards). Storing such items is at your own risk and you waive any claims against the Company.
5.6.
The Company strictly prohibits storage of prohibited, illegal, stolen, perishable, or flammable Goods.
5.7.
The Company may open and inspect your Goods without prior notice in the following circumstances:
- ．Reasonable suspicion of illegal or dangerous contents;
- ．Requests by police, fire services, government agencies, or court orders;
- ．Risks to personal safety or property;
- ．Other necessary operational reasons as determined by management.
- ．The Company may refuse to accept or require immediate removal of any Goods deemed a safety risk, with all related costs borne by you.
5.8.
For safety considerations, access to Company or subcontracted storage and operational areas is strictly prohibited. Any violation may result in termination of service or legal action, with the Company reserving the right to claim damages.
6. Transportation Services
6.1.
You must ensure goods are properly packed, sealed, and prepared to prevent damage or contamination of Company property, vehicles, personnel, or other customers’ Goods. You must designate suitable pick-up and delivery locations with clear and safe access. The Company is not liable for damage to any premises or property resulting from loading/unloading if the location is unsuitable.
6.2.
Transportation services require prior appointment and applications are processed in order of receipt. Appointments submitted through the Company platform are not confirmed instantly, and the Company reserves the right to adjust or cancel appointments, notifying you as soon as practicable. The Company bears no liability for cancellations or rescheduling.
6.3.
You or your authorized agent must be present at the place and time of appointment. Late arrival beyond 15 minutes after the Company's staff arrival or absence will be treated as cancellation and fees will apply. Changes to appointments must be made before 12:00 noon on the prior working day; otherwise, fees will apply. Service may be refused if agent identity is doubtful.
7. Charges
7.1.
All fees (Appendix 2) are published on the Company website and in these Terms. The Company reserves the right to revise fees and any conditions set forth in Appendix 2 at any time with immediate effect.
8. Payment and Refund
8.1.
All charges must be paid in full by the due date specified in the invoice (“Due Date”). Overdue payments may result in collection actions.
8.2.
Storage fees must be prepaid on or before the first day of the storage term or as otherwise agreed in writing. Transportation and other charges must be settled before service provision.
8.3.
The Company may allow instalment payment options upon written agreement. Early termination [under Clause 11 of the Terms] results in all outstanding fees or charges of the Contract being payable immediately.
8.4.
Payment shall be made by credit card (Visa or Mastercard) or other methods approved by the Company. Monthly customers must pay by credit card.
8.5.
Credit card information may be retained and used for automatic deduction. While the Company will do all we reasonably can to ensure that all the information you give us when paying for our service is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give the Company.
8.6.
By using credit card to pay for service provided by the Company, you warrant that you are the cardholder or authorized user. You must maintain accurate and updated card details. The Company is not obliged to provide payment reminders or updated card notices.
8.7.
Failure to pay by the Due Date plus seven (7) days will result in service suspension. Nonpayment beyond 14 days will incur interest, administrative fees, and legal charges. The Company may charge late fees of HK$100 (One hundred Hong Kong Dollars) or 5% of outstanding fees, whichever is higher, and exercise a lien on your Goods.
8.8.
If payment remains overdue by 30 days, an additional administrative fee of HK$1,000 (One thousand Hong Kong Dollars) may be imposed and debt collection agencies engaged. Without court order or prior notice, the Company is authorized to sell, dispose of, or destroy Goods to settle outstanding debts. Proceeds will repay owed amounts and any surplus will be returned within a reasonable period. Unclaimed balances after due notice may be retained by the Company.
9. Limitation of Liability
9.1.
The Company does not insure your Goods. You assume all risks associated with service use. To the fullest extent permitted by law, the Company is not liable for any direct, indirect, incidental, special or consequential losses arising from:
．Severe weather (e.g., tropical cyclone signal no.8 or above, black rainstorm warnings lifted at or before 12:00 noon on a working day—services will only resume 3 hours after or on the next working day);
．Force majeure events as described in these Terms;
．Acts of third parties;
．Natural deterioration, mould, vermin damage, functional loss, or deformation due to stacking;
．Acts or omissions of you or your representatives (including misdeclaration of value);
．Errors or accidents during collection/delivery, fire, flood, collapse, theft, or other causes unless caused by the Company's proven negligence.
9.2.
You warrant not to store prohibited items detailed in Appendix 1. The Company disclaims all liability for loss or damage arising from prohibited Goods.
9.3.
Liability for loss proven due to negligence of the Company or its agents is capped at HK$1,000 per item or HK$10,000 per customer, whichever is lower.
9.4.
The Company accepts no liability for Goods seized or destroyed by government or police orders and you will indemnify the Company for incurred costs.
9.5.
The Company is not liable for data loss including personal data compliance nor any loss due to software/system failures.
9.6.
You are strongly advised not to store documents or items that could cause identity theft or require urgent access. Storing such items constitutes acceptance of full risk and waiver of claims.
9.7.
Upon delivery, you must inspect the Goods immediately. Loss or damage must be reported in writing within 24 hours after delivery; otherwise, Goods are deemed accepted by you. The Company reserves the rights to inspect and request proof of loss or damage before approving claims. The Company will not be liable for any damage due to improper unpacking or handling by you, as well as any claims not approved by the Company in writing.
10. Insurance and Indemnity
10.1.
Insurance arranged by the Company is through third-party insurers.
10.2.
Maximum indemnity is HK$1,000 per box/item and HK$10,000 per customer.
10.3.
If you claim for loss under your insurance which compensates you fully or partially, you agree to waive subrogation rights of your insurer against the Company and its agents.
11. Termination of Service
11.1.
You must terminate services at least 30 days before contract expiry by removing all stored Goods, settling all fees, and completing the procedure on the Site. Failure to notify the Company will result in automatic contract renewal at prevailing rates for one month.
11.2.
The Company may terminate services by (i) 14 days’ notice without cause, or (ii) immediately upon breach of any Terms herein You must remove the Goods within 5 working days; failure to remove the Goods will incur extra fees and after 30 days the Company may dispose of items.
11.3.
Upon no-fault termination, unused fees and deposits (if any) will be refunded after Goods are collected and [all outstanding] payments are settled.
11.4.
In the event of a termination by the Company due to your breach of any Terms herein, prepayments and deposits are forfeited for claims and you remain liable for outstanding fees.
11.5.
Accounts without active contracts or outstanding payments may be closed on request. Account information remains the Company's property.
12. Force Majeure
12.1.
The Company is not liable for delays, failures, cancellations, or damages caused by events beyond our reasonable control including but not limited to: scheduling conflicts, severe weather warnings, government directives, traffic disruptions, accidents, system errors, and compliance with laws, natural disasters, war, strikes, or other unforeseeable events.
13. Confidentiality
13.1.
The parties and their authorized personnel, consultants, and representatives shall keep all confidential information strictly confidential, except where: (i) information is publicly available without breach; or (ii) disclosure is required by law or regulatory authority.
13.2.
Neither party nor their personnel shall make disparaging remarks about the other party or its affiliates, officers, directors, or employees in any media or public forum.
14. Intellectual Property
14.1.
Unless otherwise agreed, all inventions, designs, copyrights, trademarks, patents, trade secrets and other intellectual property created or developed by the Company or its personnel during this Agreement (“Intellectual Property”) are and remain the sole property of the Company. You shall not use, copy, transfer or license such Intellectual Property without prior written permission.
15. General Provisions
15.1.
The Company may subcontract any services under this Agreement without prior notice.
15.2.
You confirm you have read and understood the Company's Personal Data Collection Statement and consent to the collection, use, and processing of your personal data accordingly.
15.3.
These Terms are governed by Hong Kong law and disputes shall be subject to the exclusive jurisdiction of Hong Kong courts.
15.4.
This Agreement supersedes all prior agreements. If any provision is invalid or unenforceable, the remainder shall remain effective.
15.5.
The Company may assign its rights and obligations. You may not assign your obligations.
15.6.
In case of any discrepancies between the English and the Chinese version of these Terms, the English version shall prevail. Amendments or waivers to any term herein must be in writing and approved by the Company.
15.7.
The Company reserves final discretion in any dispute.
Appendix 1
Prohibited Items (Including but not limited to):
- Illegal drugs, controlled substances, narcotics, and any items prohibited by law
- Firearms, weapons, explosives, and any devices that are offensive or dangerous
- Various chemicals, hazardous materials, toxic substances, and dangerous goods
- Flammable materials, explosive items, and combustible gases (including compressed gases)
- Gases, liquids, and other dangerous chemical substances
- Live or deceased plants, animals, and other biological materials
- Foodstuffs and any fragile, perishable, or readily decomposable goods
- Items emitting odors, smoke, or harmful gases
- All types of lithium batteries and related battery products
- Radioactive materials and controlled nuclear substances
- Counterfeit items, stolen goods, and other illegally obtained property
- Any personal property the possession or transport of which may violate Hong Kong laws or regulations imposed by any government authority
- Any items which the Company reasonably considers may pose a threat to the safety or property of personnel or premises
Examples of Prohibited Items (Including but not limited to):
- Human remains
- Ashes and cremated remains
- All types of adhesives
- Antifreeze and coolants
- Brake fluid, transmission fluid, and windshield washer fluid
- Carpet cleaners
- Camping liquefied gases, blowtorches, and other harmful gas products
- Cleaners containing turpentine
- Dry cleaning agents and household organic solvents
- Engine and fuel additives
- Correction fluid and correction tape
- Oil-based paints and related paint products
- Paint thinners and liquid adhesives
- Specific pesticides and pest control agents
- Varnishes and clear coatings
- Items containing glass, crystal, or other fragile materials
- Items prone to discoloration, fading, or light damage
- Valuables exceeding HK$1,000 in value (e.g., jewelry, artworks)
- All types of military arms, weapons, and explosives
- Hair styling mousse
- Alcohol-based spray hair products
- Perfumes and fragrances
- Sunscreen sprays
- Spray lubricants
- Pianos and large musical instruments
- Flour and grain powders
- Milk powder and infant formula
- Rosewood furniture and premium wood products
- Flammable oils (e.g., motor oil, lubricating oil)
- Cleaners containing volatile organic compounds (VOCs)
- Various aerosols (non-cosmetic use)
- Refrigerants containing chlorofluorocarbons (CFCs)
- All kinds of batteries (especially lithium batteries and components)
- Radioactive substances and related materials
- Unauthorized fireworks and firecrackers
- Perishable food and fresh products
- Live plants and animals and their specimens
- Cleaners containing corrosive chemicals
- Surveillance and communication jamming devices
- Unauthorized medical and pharmaceutical equipment
Appendix 2
Fees and Charges (HKD)
Storage Box Size, Weight Limit and Monthly Fees:
***The Minimum Monthly Fee is HK$ 195***
***The Shortest Storage Period is 3 months***
Delivery and Handling Fees
Other Fees
